Episode 16: Mercy – The Store Manager

We’ve heard a lot about the Got Tea founding team and their journey, but what about the staff that help bring their vision to life? Today, let’s learn a little bit about Mercy, the Got Tea Store Manager. 

Mercy was born and brought up in Nagaland, but moved to Delhi some years ago for college. She studied in Delhi University, and after finishing her degree, she decided to stay back in Delhi and work here. She started freelancing in 2017 at Moksha studio, based in Saket, and later worked with Amazon as a freelance stylist.

Mercy was friends with Jo, and through him got to know Armaan, YuSung and SuAh as well, and learnt about their plans to start a bubble tea venture. When the team decided to finally kick start their business and launch a store, only Jo and Armaan were in Delhi, so Mercy agreed to help the two out.

Her eye for design was useful for the team, and she was an essential part of determining the aesthetics of Got Tea. While setting up their storefronts, including the new café location, Mercy ensured that the design would be suitable for their target audience, and would be an inviting space for all customers.

When the store opened in November 2020, Mercy was still working with Amazon as well, and would help out at the store when she didn’t need to work her other job. But in January 2021, Mercy decided to give her full effort to Got Tea, committed to ensuring that the venture would be successful.

The switch from freelancing at Amazon to working at Got Tea has been good for Mercy – she says she enjoys working with her friends (rather than for someone else), and at Got Tea, she feels like she is part of a team and a larger vision. She now is the Got Tea Store Manager, and is responsible for the day to day operations of the store, ensuring that everything is running smoothly. She also helps the founding team make executive decisions around the drink flavours and snack offerings, giving insights into what would work best in their store setting.

Mercy has seen the hard work, dedication and passion that the Got Tea founders have put into their business, and is motivated by this to ensure that she can do whatever it takes to make this venture grow more. She hopes that the larger vision of Got Tea is able to come true, and that they are able to expand further to more locations.

Though Mercy is a little shy, if you do happen to drop by the Got Tea store, make sure you say hi to her! When she isn’t busy at the store, she enjoys winding down with either a Green Matcha or a Scarlet Jamong, watching a Studio Ghibli movie, or listening to her favourite songs while writing poetry in her little notebook!

This journal is an ongoing series tracing the story of Got Tea, the latest bubble tea store launched in India, located in South Delhi, now available on Zomato and Swiggy. Want to know what happens next? Stay tuned – new episodes come out every week!

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